Terms & Conditions

Welcome to FloraxFlorist

These Terms & Conditions govern your use of the FloraxFlorist website, located at www.floristflorax.com (“Website”), and your purchase of products and services through our Website.

By accessing or using our Website, you agree to be bound by these Terms & Conditions. If you do not agree with any part of these terms, please do not use our Website or place an order with us.

1. About FloraxFlorist

FloraxFlorist is an online florist providing fresh flowers, bouquets, floral arrangements, gifts, and related products and services.

We reserve the right to update, modify, or discontinue any product, service, price, or Website feature at any time without prior notice.

2. Products & Product Images

We make every effort to ensure that product descriptions, photographs, colours, sizes, and other information displayed on our Website are accurate.

However, flowers are natural products and may vary in colour, size, shape, availability, and appearance.

The actual arrangement may differ slightly from the product image due to:

• Seasonal flower availability

• Natural variations in flowers

• Availability of particular colours or varieties

• Flower size and condition

• Substitution of flowers or foliage

Where a particular flower or material is unavailable, FloraxFlorist reserves the right to substitute it with another flower or material of equal or greater value while maintaining the overall style, colour scheme, quality, and value of the arrangement.

3. Orders

By placing an order through our Website, you confirm that:

• The information you provide is accurate and complete.

• You are authorised to use the payment method provided.

• You have reviewed your order details before completing your purchase.

• You agree to pay the full amount shown at checkout.

An order is considered confirmed only after payment has been successfully received and/or the order has been confirmed by FloraxFlorist.

FloraxFlorist reserves the right to refuse, cancel, or limit an order where necessary, including in cases of incorrect pricing, product availability, suspected fraudulent activity, or other circumstances beyond our reasonable control.

4. Pricing & Payment

All prices displayed on the Website are stated in the applicable currency and may be changed without prior notice.

The total amount payable will be shown during the checkout process before you complete your order.

We accept payment methods made available through our Website or payment providers.

FloraxFlorist is not responsible for additional charges imposed by banks, payment providers, card issuers, or other third parties.

5. Delivery

We aim to deliver orders according to the delivery date and time selected or requested by the customer.

However, delivery times may be affected by circumstances beyond our reasonable control, including:

• Traffic conditions

• Severe weather

• Road closures

• Public holidays

• Incorrect or incomplete delivery information

• Recipient being unavailable

• Other unforeseen circumstances

Customers are responsible for providing accurate delivery information, including the recipient's name, address, telephone number, and any relevant delivery instructions.

If the recipient is unavailable, our delivery team may contact the recipient or customer to arrange an appropriate delivery method.

Additional delivery charges may apply where a second delivery attempt or change of delivery location is requested.

6. Flower Availability & Substitution

Due to the seasonal and perishable nature of flowers, certain varieties may occasionally become unavailable.

If a specific flower, colour, foliage, wrapping, vase, or accessory is unavailable, FloraxFlorist may substitute the item with a suitable alternative of equal or greater value.

We will endeavour to preserve the overall appearance, colour theme, style, and value of the arrangement.

7. Cancellations & Changes

If you need to cancel or modify an order, please contact FloraxFlorist as soon as possible.

Cancellation or modification requests may not be accepted once an order has entered preparation, production, or delivery.

For customised, personalised, same-day, or time-sensitive orders, cancellation may be subject to additional restrictions.

Any refund resulting from an approved cancellation will be processed according to FloraxFlorist's applicable refund policy and the original payment method where possible.

8. Refunds & Damaged Flowers

Because flowers are fresh and perishable products, refunds or replacements may be subject to specific conditions.

If your order arrives damaged, significantly different from what was ordered, or has another genuine quality issue, please contact us as soon as reasonably possible after delivery.

We may request photographs or other information to assess the issue.

Where appropriate, FloraxFlorist may offer a replacement, partial refund, full refund, or another suitable resolution.

We are unable to guarantee refunds or replacements for issues caused by incorrect delivery information, improper handling, failure to follow flower-care instructions, or circumstances outside our reasonable control.

9. Flower Care

Fresh flowers require appropriate care to maintain their appearance and freshness.

Customers are responsible for following any flower-care instructions provided with their order.

FloraxFlorist is not responsible for reduced flower lifespan caused by improper care, unsuitable environmental conditions, excessive heat, direct sunlight, lack of water, or other conditions after delivery.

10. Website Use

You may use our Website for lawful purposes only.

You must not:

• Use the Website for any unlawful or fraudulent purpose.

• Attempt to gain unauthorised access to our Website or systems.

• Interfere with the operation or security of our Website.

• Copy, reproduce, modify, or distribute our Website content without permission.

• Use our Website to transmit malicious software or harmful material.

• Misuse or attempt to exploit any Website feature, service, or functionality.

We reserve the right to restrict or terminate access to the Website where we reasonably believe these Terms & Conditions have been violated.

11. Intellectual Property

Unless otherwise stated, all content on the FloraxFlorist Website is owned by or licensed to FloraxFlorist.

This includes, but is not limited to:

• Logos

• Brand names

• Product photographs

• Graphics

• Illustrations

• Website design

• Text

• Product descriptions

• Marketing materials

• Other visual and written content

All intellectual property rights are reserved.

You may access and use the Website for your personal, non-commercial purposes.

You must not, without our prior written permission:

• Copy or reproduce our content.

• Republish our content.

• Sell, rent, or sublicense our content.

• Modify or create derivative works from our content.

• Reproduce our photographs or product designs for commercial purposes.

• Redistribute our content.

12. Customer-Provided Content

If you provide photographs, messages, reviews, testimonials, or other content to FloraxFlorist, you confirm that you have the necessary rights and permission to provide that content.

By submitting content to us, you grant FloraxFlorist permission to use, reproduce, display, and publish that content for legitimate business, marketing, promotional, or operational purposes, where applicable.

We reserve the right to remove or decline to publish content that is unlawful, offensive, misleading, defamatory, or otherwise inappropriate.

13. Third-Party Links

Our Website may contain links to third-party websites, services, payment providers, social media platforms, or other external resources.

These links are provided for convenience.

FloraxFlorist does not control and is not responsible for the content, availability, privacy practices, security, or terms of third-party websites.

Your use of third-party services is subject to the terms and policies of those third parties.

14. Website Accuracy & Availability

We make reasonable efforts to ensure that information on our Website is accurate and up to date.

However, we do not guarantee that:

• All information is complete or error-free.

• Product availability is always accurate in real time.

• Prices or product information will always remain unchanged.

• The Website will always be available.

• The Website will be free from errors, interruptions, or technical issues.

We reserve the right to correct errors, update information, and make changes to the Website at any time.

15. Limitation of Liability

To the maximum extent permitted by applicable law, FloraxFlorist shall not be liable for any indirect, incidental, special, consequential, or unforeseeable loss arising from your use of the Website or purchase of our products.

This may include losses arising from:

• Delivery delays caused by circumstances beyond our reasonable control.

• Incorrect information provided by the customer.

• Recipient unavailability.

• Improper handling or care of flowers after delivery.

• Temporary Website interruptions.

• Third-party payment or delivery services.

• Events beyond our reasonable control.

Nothing in these Terms & Conditions is intended to exclude or limit any liability that cannot legally be excluded or limited under applicable law.

16. Force Majeure

FloraxFlorist will not be responsible for any delay or failure to perform our obligations where the delay or failure results from circumstances beyond our reasonable control.

Such circumstances may include natural disasters, severe weather, floods, fires, accidents, traffic disruptions, government actions, strikes, power outages, technical failures, public emergencies, or other unforeseen events.

17. Privacy

Your use of our Website may involve the collection and processing of personal information.

Any personal information collected through our Website will be handled in accordance with our Privacy Policy.

By using our Website and placing an order, you acknowledge that you have read and understood our applicable privacy practices.

18. Cookies

Our Website may use cookies and similar technologies to improve your browsing experience, understand Website usage, remember preferences, and support certain Website functions.

Some cookies may be necessary for the Website to operate correctly, while others may be used for analytics, functionality, or marketing purposes.

Where required by applicable law, you may be given options to manage or decline non-essential cookies through our cookie settings.

19. Changes to These Terms

FloraxFlorist reserves the right to update or modify these Terms & Conditions at any time.

Any changes will become effective when published on this page unless otherwise stated.

Your continued use of the Website after changes are published constitutes your acceptance of the updated Terms & Conditions.

20. Governing Law

These Terms & Conditions shall be governed by and interpreted in accordance with the laws applicable in Malaysia.

Any disputes arising in connection with these Terms & Conditions or your use of the Website shall be subject to the applicable jurisdiction of the Malaysian courts.

21. Contact Us

If you have any questions regarding these Terms & Conditions, our products, orders, delivery, cancellations, or other matters, please contact FloraxFlorist through the contact details provided on our Website.

FloraxFlorist
Website: www.floristflorax.com
Email: [admin@floristflorax.com]
Phone: [010-255 4869]

Last Updated: 13 August 2026

Terms of Use